FAQ

Where is Vellabag located?

Vellabag operates from the United States. Our business address is:

92-18 217th St, Queens Village, NY 11428, USA

Do you offer free shipping?

Yes, Vellabag offers free standard shipping on all eligible orders within the United States.

How long does order processing take?

Orders are typically processed within 0–2 business days (Monday through Friday). Orders are not processed on weekends or public holidays.

How long does shipping take?

After processing, standard shipping usually takes approximately 7–9 business days depending on the shipping destination.

Estimated total delivery time: 7–11 business days.

Please note that delivery times may vary during holidays, peak shopping seasons, or due to carrier delays.

Will I receive an order confirmation email?

Yes. After successfully placing your order, you will receive an order confirmation email containing your purchase details and order information.

Do you provide tracking information?

Yes. Once your order has been shipped, a shipping confirmation email with tracking information will be sent to your registered email address.

Tracking updates may take approximately 24–48 hours to appear after shipment.

What is your Return and Refund Policy?

We offer a customer-friendly return policy for eligible items. Products may be returned within 30 days of delivery if they remain unused, undamaged, and in their original condition with original packaging.

For complete details, please review our Return & Refund Policy page.

How can I request a return?

To request a return, please contact our customer support team by email with your order number and reason for the return request.

Email: support@vellabag.store

Our support team will guide you through the return process.

Are all products eligible for returns?

Some items marked as final sale, clearance, or non-returnable may not qualify for returns. Any return restrictions will be clearly mentioned on the product page before purchase.

How can I contact customer support?

If you have additional questions or need assistance, our customer support team is always available to help.

Address:
92-18 217th St, Queens Village, NY 11428, USA

Phone:
+1 (718) 335-9024

Email:
support@vellabag.store

Vellabag is committed to providing a secure, transparent, and enjoyable shopping experience for every customer.