Shipping policy

Thank you for shopping with Vellabag. We are committed to providing a dependable and transparent shipping experience for our customers throughout the United States. This Shipping Policy explains how orders are processed, shipped, and delivered.

Estimated Delivery Timeline
Processing Time: 0–2 Business Days
Shipping Time: 7–9 Business Days
Total Estimated Delivery Time: 7–11 Business Days

Please note that delivery estimates are not guaranteed and may occasionally be affected by weather conditions, carrier delays, or other unforeseen circumstances.

Order Cut-Off Time

Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) are usually processed on the same business day. Orders placed after the daily cut-off time may be processed on the following business day.

Shipping Charges

Vellabag currently offers Free Standard Shipping on all eligible orders within the United States. No minimum purchase is required to qualify for free shipping.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout. Please carefully review your shipping address before completing your order.

Vellabag is not responsible for delivery issues caused by incorrect or incomplete shipping information submitted by customers.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as quickly as possible.

While we will do our best to assist, order changes or cancellations cannot always be guaranteed once an order has entered processing or shipment stages.

Tracking Information

After your order has been shipped, you will receive a shipping confirmation email containing tracking information and delivery updates.

Please allow approximately 24–48 hours for tracking information to become active after shipment.

Delayed or Lost Packages

If your order is delayed, missing, or shows unusual tracking activity, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.

Contact Information

If you have any questions regarding shipping, delivery, or order assistance, please contact us using the information below:

Email: support@vellabag.store
Phone: +1 (718) 335-9024
Address: 92-18 217th St, Queens Village, NY 11428, USA

At Vellabag, we value transparency, customer satisfaction, and reliable service, and we are always here to help make your shopping experience smooth and worry-free.